Privacy Policy

Last updated: 25 August 2026

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White Glove I.T. Services (ABN 24 654 078 470) (“we”, “us”) provides onsite and remote information-technology support to homes and small businesses, primarily in the Shoalhaven and NSW South Coast.

This policy explains how we collect, hold, use and disclose personal information. We treat privacy seriously even where a small-business exemption under the Privacy Act 1988 (Cth) might otherwise apply.

What we collect

- Name, phone number, email address and postcode
- The address we attend for an onsite visit
- A description of the technical issue you ask us to handle
- Service history, invoices and appointment notes
- If you become a member: subscription status and the payment-provider reference (we do not store full card numbers)
- Limited technical data from the website (pages viewed, device type) via our site host and, if enabled, advertising conversion tags

We do not ask for government identifiers, health records or payment-card PANs on this website.

How we collect it

Directly from you: website forms, phone, SMS, email, or in person at a visit. If an adult child or colleague books on someone else’s behalf, we collect that person’s contact details from the person making the booking.

Why we use it

- To respond to enquiries and book visits
- To perform the work you asked for and follow up afterwards
- To send service messages (appointment confirmations, invoices)
- To run Peace of Mind or other memberships you have asked for
- To measure whether an advertisement led to a genuine enquiry (conversion tags on the thank-you page)
- To meet tax, insurance and record-keeping duties

We do not sell personal information. We do not use your details to run unrelated third-party marketing lists.

Who we share it with

Only as needed to run the business:

- Our website host (Wix) for form delivery
- Email and phone providers that carry the message
- Accounting software and payment processors if you pay us
- A named technician or contractor assigned to your job, under confidentiality terms
- Insurers, lawyers or regulators if we are required to

Some of those providers may store data outside Australia (for example a global website host). We only use them where they are needed to provide the service.

Security and retention

We take reasonable steps to protect personal information against misuse and unauthorised access. We keep job and invoice records for as long as tax and insurance rules require, then destroy or de-identify them.

Access, correction and complaints

You may ask to see or correct the personal information we hold about you, or complain about our handling of it.

Contact: White Glove I.T. Services, Bomaderry NSW 2541
Phone: +61 410 150 797
Email: administration@whitegloveit.info

If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner: oaic.gov.au (https://www.oaic.gov.au).

Website and advertising tags

The enquiry form on `/home` sends the fields you type to us. After you submit, you are sent to `/thankyou`. That page may fire a conversion event so we can tell Google Ads or Meta that a form was completed. Those platforms receive the fact of a conversion; they should not receive the contents of your message. You can use browser controls to limit advertising cookies.

Changes

We may update this policy. The date at the top will change when we do.